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Shades of Home (SOH) Privacy Policy
Shades of Home (SOH). Ontario Window Coverings, The Blind Spot (Oakville) and Quality Window Coverings (Whitby) is committed to providing to you the highest level of customer satisfaction through the delivery of superior service and standard of products. Consistent with this commitment is ensuring that your personal information (which includes your name, address, telephone numbers, e-mail address, occupation, previous addresses, etc.) is:
1. collected lawfully and fairly and in a non-intrusive way;
2. used or disclosed only for:
" the primary purpose of delivering the high standards of service and products that you expect and that Shades of Home prides itself on; and
" related secondary purposes such as follow-up service calls and marketing of new service and product ranges; and
3. securely protected to prevent unauthorised access, modification or disclosure.
4. DATA QUALITY
While (SOH) will take reasonable steps to ensure that your personal information is accurate, complete and up to date, as a valued client, (SOH) looks to you to notify (SOH) of any changes to your circumstances which should be incorporated in the personal information (SOH) holds.
5. DATA SECURITY
Shades of Home takes all reasonable steps to protect your personal information from misuse or loss and from unauthorised access, modification or disclosure. (SOH) does this by having in place the latest IT and restricting access to paper held information to authorised (SOH) personnel only.
6. DENTIFIERS
Shades of Home does not use any identifiers (such as a credit card numbers) as part of your personal information.
Shades of Home does not collect personal information revealing your racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences, criminal record or state of health.
SHADES OF HOME CURTAINS AND BLINDS' COLLECTION STATEMENT
Shades of Home has always taken very seriously its social responsibility to act with the utmost integrity and to be a good corporate citizen in the wider community in which (SOH) operates.
In addition to these self-imposed standards, Shades of Home is bound by amendments made to the Privacy Act which enshrine certain principles relating to the use and storage of your personal information (which includes your name, address, telephone numbers, e-mail address, occupation, previous addresses, etc.). This statement sets out the matters (SOH) is required to communicate to you.
1. WHO IS SHADES OF HOME?
Shades of Home (SOH) consists of all companies that trade under the trademark of "Shades of Home", "Ontario Window Coverings", "The Blind Spot (Oakville)" and affiliates, dealers and partners.
2. HOW SHADES OF HOME COLLECTS YOUR PERSONAL INFORMATION
Shades of Home collects your personal information through the following channels:
" directly from you, whether by telephone, in person or on-line or written enquires, provision of your business card;
" from third parties, such as professionals (architects and interior designers), trades people and contractors in the building industry (some of the types of which are listed under heading 4) or your friends who are satisfied clients (in any case, Victory will verify your details directly with you as soon as it is reasonable and practicable to do so);
" by the use of cookies (which are pieces of information that Shades of Home's and affilates web site transfers to your computer's hard-drive for site usage so that (SOH) can seek to improve your on-line experience. If you do not wish to receive cookies, you should speak with your ISP to adjust your browser to refuse cookies or warn you when they are being used).
3. PURPOSE FOR COLLECTING AND HOLDING YOUR PERSONAL INFORMATION
Shades of Home collects, uses, discloses and stores your personal information for the following purposes:
" supply and delivery of products and services in the Shades of Home range;
" on-going service and maintenance;
" to verify warranty claims;
" giving you information on and access to the latest developments and innovations in our product range and services;
" informing you of any up-coming sales or specials.
If you do not provide Shades of Home your personal information, (SOH) may not be able to provide the products or services that you require, or within the service levels or time frames that you expect.
4. DISCLOSURE OF YOUR PERSONAL INFORMATION BY VICTORY
To enable Shades of Home to maintain its high service standards, (SOH) discloses your personal information to the following types of organisations:
" outsourced contractors or service providers who may manage one or more of the following services:
" installation of Shades of Home's products;
" delivery of Shades of Home's products;
" customer call centres;
" database maintenance;
" billing and debt-recovery;
" marketing of new products and services;
" your nominated representative (for example, your managing agent of a rental property or legal adviser);
" Shades of Home professional advisers;
" market research (for example, statistical information on new home building, in which case (SOH) will seek to ensure customer anonymity;
" marketing of related services or products for which (SOH) may receive a fee (for example, builders, suppliers of glass and windows, interior designers)
" where your location is outside of Shades of Home's operating territory, to (SOH's) preferred affiliated suppliers and installers in your area (SOH will tell you if you if you are outside of the service territory).
6. HOW TO CONTACT SHADES OF HOME?
You may contact Shades of Home at:
2464 Lakeshore Road West
Oakville, Ontario
L6L 1H8
Tel: 905 827 8555
Fax: 905 827 1380
E-mail: info@shadesofhome.ca
If you have a concern with how Shades of Home is treating or handling your personal information, you should ask for or mark your written enquiry to the attention of Steve Poxon, Principle, Shades of Home, Ontario Window Coverings, The Blind Spot (Oakville)
1. collected lawfully and fairly and in a non-intrusive way;
2. used or disclosed only for:
" the primary purpose of delivering the high standards of service and products that you expect and that Shades of Home prides itself on; and
" related secondary purposes such as follow-up service calls and marketing of new service and product ranges; and
3. securely protected to prevent unauthorised access, modification or disclosure.
4. DATA QUALITY
While (SOH) will take reasonable steps to ensure that your personal information is accurate, complete and up to date, as a valued client, (SOH) looks to you to notify (SOH) of any changes to your circumstances which should be incorporated in the personal information (SOH) holds.
5. DATA SECURITY
Shades of Home takes all reasonable steps to protect your personal information from misuse or loss and from unauthorised access, modification or disclosure. (SOH) does this by having in place the latest IT and restricting access to paper held information to authorised (SOH) personnel only.
6. DENTIFIERS
Shades of Home does not use any identifiers (such as a credit card numbers) as part of your personal information.
Shades of Home does not collect personal information revealing your racial or ethnic origin, political opinions or associations, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences, criminal record or state of health.
SHADES OF HOME CURTAINS AND BLINDS' COLLECTION STATEMENT
Shades of Home has always taken very seriously its social responsibility to act with the utmost integrity and to be a good corporate citizen in the wider community in which (SOH) operates.
In addition to these self-imposed standards, Shades of Home is bound by amendments made to the Privacy Act which enshrine certain principles relating to the use and storage of your personal information (which includes your name, address, telephone numbers, e-mail address, occupation, previous addresses, etc.). This statement sets out the matters (SOH) is required to communicate to you.
1. WHO IS SHADES OF HOME?
Shades of Home (SOH) consists of all companies that trade under the trademark of "Shades of Home", "Ontario Window Coverings", "The Blind Spot (Oakville)" and affiliates, dealers and partners.
2. HOW SHADES OF HOME COLLECTS YOUR PERSONAL INFORMATION
Shades of Home collects your personal information through the following channels:
" directly from you, whether by telephone, in person or on-line or written enquires, provision of your business card;
" from third parties, such as professionals (architects and interior designers), trades people and contractors in the building industry (some of the types of which are listed under heading 4) or your friends who are satisfied clients (in any case, Victory will verify your details directly with you as soon as it is reasonable and practicable to do so);
" by the use of cookies (which are pieces of information that Shades of Home's and affilates web site transfers to your computer's hard-drive for site usage so that (SOH) can seek to improve your on-line experience. If you do not wish to receive cookies, you should speak with your ISP to adjust your browser to refuse cookies or warn you when they are being used).
3. PURPOSE FOR COLLECTING AND HOLDING YOUR PERSONAL INFORMATION
Shades of Home collects, uses, discloses and stores your personal information for the following purposes:
" supply and delivery of products and services in the Shades of Home range;
" on-going service and maintenance;
" to verify warranty claims;
" giving you information on and access to the latest developments and innovations in our product range and services;
" informing you of any up-coming sales or specials.
If you do not provide Shades of Home your personal information, (SOH) may not be able to provide the products or services that you require, or within the service levels or time frames that you expect.
4. DISCLOSURE OF YOUR PERSONAL INFORMATION BY VICTORY
To enable Shades of Home to maintain its high service standards, (SOH) discloses your personal information to the following types of organisations:
" outsourced contractors or service providers who may manage one or more of the following services:
" installation of Shades of Home's products;
" delivery of Shades of Home's products;
" customer call centres;
" database maintenance;
" billing and debt-recovery;
" marketing of new products and services;
" your nominated representative (for example, your managing agent of a rental property or legal adviser);
" Shades of Home professional advisers;
" market research (for example, statistical information on new home building, in which case (SOH) will seek to ensure customer anonymity;
" marketing of related services or products for which (SOH) may receive a fee (for example, builders, suppliers of glass and windows, interior designers)
" where your location is outside of Shades of Home's operating territory, to (SOH's) preferred affiliated suppliers and installers in your area (SOH will tell you if you if you are outside of the service territory).
6. HOW TO CONTACT SHADES OF HOME?
You may contact Shades of Home at:
2464 Lakeshore Road West
Oakville, Ontario
L6L 1H8
Tel: 905 827 8555
Fax: 905 827 1380
E-mail: info@shadesofhome.ca
If you have a concern with how Shades of Home is treating or handling your personal information, you should ask for or mark your written enquiry to the attention of Steve Poxon, Principle, Shades of Home, Ontario Window Coverings, The Blind Spot (Oakville)
Serving Oakville, Milton, Burlington, Waterdown,Mississauga, Etobicoke, Lorne Park, Clarkson, Streetsville, Campbellville, Dundas, Ancaster, Toronto
Privacy Policy • © 2010 Shades of Home® all rights reserved • Site by SOHO advertising
*Images and colours are for illustrative purposes only. Some products may not be available in all areas or at certain times.
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